We're here to help
Need help with Niyyah? We're committed to providing excellent support for all users. Whether you have questions about features, subscriptions, or technical issues, we're here to assist you.
Email Support:
nicolas@mirroreel.com
We typically respond within 24-48 hours during business days.
To help us assist you quickly, please include the following information in your support request:
Prayer times are incorrect
Make sure location services are enabled for Niyyah in your device settings. You can also manually set your location in Settings > Location if automatic detection isn't working properly.
Notifications not working
Check that notifications are enabled for Niyyah in your device settings. Also verify that you've enabled prayer reminders within the app in Settings > Notifications.
Streak not updating
Streaks update when you mark prayers as complete. Make sure you're marking each prayer after completion. If the issue persists, try restarting the app.
Subscription issues
For subscription problems, billing questions, or to cancel your subscription, please visit your App Store (iOS) or Google Play Store (Android) account settings. You can also contact us for assistance with subscription-related concerns.
App crashes or freezes
Try closing and reopening the app. If the problem continues, restart your device. Make sure you have the latest version of Niyyah installed from your app store.
We love hearing from our users! If you have suggestions for new features or improvements, please email us at nicolas@mirroreel.com. Your feedback helps us make Niyyah better for everyone.
For questions about how we handle your data, please review our Privacy Policy or contact us directly. We take your privacy seriously and are happy to answer any concerns you may have.
All subscription purchases are processed through Apple's App Store or Google Play Store. Refund requests must be submitted directly through your respective app store. Apple and Google have their own refund policies and approval processes. If you need assistance with a refund request, we're happy to provide guidance.